HomeStars  >  Windows & Doors Installation & Service in Edmonton  >  Capitall Exterior Solutions / Window and Door Clearance Centre  >  3 Front window , garden door, 1 sidelight and 2 slider windows
Trent in Edmonton
1 review Edmonton, AB
7/10

logo with crown.jpg Capitall Exterior Solutions / Window and Door Clearance Centre
780 757 3930
11569- 149 Street
Spruce Grove
AB
T7X 2C5
CANADA

I will admit we had some problems with this company and the windows we had installed, but in business there will always be some problems that arise from time to time.
The thing that matters is how you handle and deal with those problems. Capitall stood by their word and ordered me 2 new windows to fix the problems I was having with my other windows.
I would like to thank Joe the owner for dealing with my problems and ordering new replacement windows so quickly.

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Company Response

Hello Trent. Thank you for your response. First off let me say I apologize for the apparent mess that was left in your yard. This is the first I've heard about this issue which is unacceptable. If I would have known I would have taken care of it. As for your windows, I have ordered two new windows for your home as we discussed. I have also upgraded you to triple pane, casements a much better window than typical sliders. We are going to replace these windows at no charge. I commit that we will make this right for you and ensure you are happy with the final product you paid for.

Joe

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Trent in Edmonton
1 review Edmonton, AB
1/10

logo with crown.jpg Capitall Exterior Solutions / Window and Door Clearance Centre
780 757 3930
11569- 149 Street
Spruce Grove
AB
T7X 2C5
CANADA

Save your money and shop somewhere else! The receptionist is nice but that is where the customer service ends. One of the owners was on the team that installed my garden door and new windows. The instillation was a mess, drywall in the heat vents, the door is a different color than the rest of the windows and trim. There were nails, screws, pieces of wood with nails in them and silicone caulking tubes left in my yard for my toddler to find.
Just to let you know I purchased triple pane, low e, argon filled windows (so I didn’t go cheap). The first any only cold day we had this year (-20c) my garden door had frost half way up it (not the glass but the door itself). My 2 sliding windows had an inch of Ice on them, not humidity, not frost but ICE! I called the company and a technician was sent he was going to order a sweep for my garden door and gave the standard “the humidity is too high in your home” answer.
Humidity forming on my windows I do not have a problem with, ICE I have a problem with! As ICE means there is an air leak in the window and it is not the energy efficient window I purchased. The sweep would not fit on the garden door and they added more weather stripping around it, so we will see what happens next winter. The windows they have refused to do anything with and say this is normal for their windows. So save your money and buy good windows from a reputable company that is not this one. Two of my other neighbors that had their windows replaced by this company and I wish we had!
Check out the photos at capitalledmonton.wordpress.com

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