CONSUMER WARNING -AVOID USING EXTREME ROOFING
CONSUMER WARNING
I would like to send out a consumer warning about Extreme Roofing. Three years ago, we had our roof done based on an acquaintance's recommendation. We have had nothing but problems with our roof. After the two year workmanship warranty had expired, we started to have a leak in our kitchen. It got increasingly worse to the point where water was streaming out of a pot light when there was a heavy rainfall. It took months but we finally found someone at Extreme Roofing with a conscience (it wasn't the owner or the receptionist who is useless and rude). When he came to inspect the roof, he told us that it wasn't his company's work. He was shocked when we showed him the receipt and commented that he thought the job was poorly done - he would never had done it the same way. He did a patch job that did not resolve the problem as water still came into our kitchen (major damage to our kitchen ceiling). It took another month to get him to return and re-shingle half of the roof where the problem was. Thankfully, the leak stopped. Recently however, we have heard some type of wildlife in our upper roof. We called a wildlife specialist to check things out. We were then informed that the drip edge that Extreme Roofing was supposed to have installed was barely fastened to the roof, there were major gaps between the roof and the house and lots of spots where animals could enter. He showed us pictures of what he described. Additionally, there was a part of the roof that didn't even have a drip edge. Three calls to Extreme Roofing were greeted with multiple excuses and no follow through. They explained that they can't do the work in the winter time. When it warmed up, we called to have them come at that time but no one returned our call. Eventually the wild life specialist (GTA Wildlife) came back and saved the day (despite the weather). Not only does Extreme Roofing do poor quality roofing, they have zero customer service and don't stand behind their work. Happy to take your money but don't deliver on service and workmanship. Do yourself a favour and avoid Extreme Roofing.
PART 2: In response to the company indicating that we didn't pay until 4 months after the job was done...the reason for this delay was because the roofers from Extreme Roofing damaged our interlocking pathway by putting the skid of shingles on it and would not take responsibility for their mistake. The only way to ensure that the pathway was fixed, was to withhold funds until the damage was dealt with by their company. This process took much too long to resolve as the owner denied responsibility when the actual roofer admitted to his mistake. Additionally, Extreme Roofers finally sent a senior roofer to assess the work that had been done by other employees and he admitted that he was embarrassed by the poor workmanship. He never mentioned anything about ice damming. And yes...it is spite as the horrible work that was done by Extreme Roofers has caused a lot of unnecessary frustration. Had the job been done with quality and care by a company that takes responsibility for the work and employees, I would have happily given a positive review. No such luck.
- Approximate cost of services:
- $5,500.00
- Company Response
This homeowner requested an estimate in 2012, and didn’t have the roof installed until 2013. We honoured an estimate price even though the price of shingles had increased since the estimate date.
The roof was installed, and then when it came time to pay, she decided to pay us weekly payments cash a little at a time, she said she couldn’t afford to pay all at once. We had a hard time collecting payment in full from her. Her final payment was made to us 4 months later. This is not our policy, Payment in full upon completion of the job. Had she made this agreement before installation, we probably would not have installed her roof, and told her to go elsewhere.
We then did not hear from this homeowner for over a year. The water damage was pre-existing damage. When we went we found that her eavestroughs were so full of ice and snow because the homeowner had not cleaned them during the winter. We had a bad snow and ice winter that season. The ice had backed up the eaves and melted under the shingles, with the warmth of the home below this area. This is called ice damning and was explained to the homeowner, not something that Extreme Roofing is responsible for, only Mother Nature. Please note that the owner of Extreme Roofing, himself, spent several hours cleaning out the full/frozen Eavestrough during the height of the winter season, at no cost to the homeowner
Then we didn't hear from her for a while. At which time Extreme Roofing went back and re-shingled an area at no cost to the homeowner due to the ice damage, by Mother Nature’s hand. This was authorized by the company owner so people don’t put reviews like this on your website.
Therefore we not only cleaned her eaves in the winter (a cost of $500 or more in those weather conditions + HST) and re-shingled a portion of the roof ($1,000 + HST) at no charge to the homeowner.
This is a review that was written more than 2 years after we did the roof, and rectified any problems. We feel that this was revenge or spite, as the original review stated that she had seen our signs on the roadside and decided to put a review on this site. Why not put the review on when the job was first installed and she had the problems that she states, or even earlier this year when we went back to satisfy the homeowner?