The problem: Laundry water started backing up into our unfinished basement. I initially called the city. A few hours later, a city worker did a camera inspection of the city part of our drain system and confirmed that the city drain was free of obstruction. So the problem was in my portion of the drain. I needed a plumber.
Why did I call Drainworks: About 6 years ago, Drainworks completed work in my house. At that time, I thought they had done good work for a fair price so it made sense to call them again. So yes, I am a repeat customer.
Results: Drainworks sent a crew that showed up on time. A camera inspection was performed, which showed that my drain was clogged with roots. I was presented with two solutions. The first was a permanent solution which involved lots of digging and lots of money. The second solution (use a snake to clear the pipe) was more temporary in nature and much cheaper. Both options were presented very professionally, with the pros and cons highlighted. In the end, I picked the second solution which solved the problem.
What about money: I really liked that during my initial phone call with Drainworks, I was given a rough estimate of the cost to clear the pipe with a snake. So I kind of new what I was getting into. Also before each step, the crew told me the cost of doing the work and asked for my approval. Overall, I felt in control and there was no surprise fees on the bill.
Conclusion: I would not hesitate to use the services of Drainworks again. Having said that, I really hope that I do not have to.
- Company Response
**Thanks Pierre** We are grateful for your review and your patronage. Thank you for sharing this experience with us; it is rewarding to know that you were so pleased with the service you received from start to finish. We do look forward to hearing from you should you require assistance again in the future.