Direct Pro Windows & Doors

Windows & Doors Installation & Service
Vaughan ON L4K 2M7
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Khaled Khadra in Aurora
Khaled Khadra in Aurora
5 reviews Newmarket, ON
0/10

New Windows

very unprofessional service, the quality of the windows and hardware is poor, and they don't come and fix their errors in installation.
They did not caulk most of my windows, and did not care to return any of my calls.

they gave empty promises that on delivery date, the installation staff were really late, they installed in the dark, and missed many things they were supposed to do.

as soon as they receive their money, you can forget about them getting back to you.

a great disappointment

Approximate cost of services:
$5,900.00
Any advice to offer fellow homeowners facing a similar project?
Do not hire this company , and hire a more reputable company, you will end up saving more.
3 of 3 people found this review helpful.
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Company Response

We have been to your house twice to adjust your handle on the patio door and the Windows .
We believe that there are no issues once so ever with our product and services .
Even more so after our own investigation we found out that you have posted negative reviews to other home stars vendors and posted "0" mark for them as well .
As an architect and in the construction bussines we believe that you should not do that to other business as we all try to make a leaving .
You should govern your self according to a good faith person .

Previous versions of this review:

Khaled Khadra in Aurora
Khaled Khadra in Aurora
5 reviews Newmarket, ON
5/10

New Windows

The company follows through their work,
They were a few days late in delivery, and I had minor issues with the installation, but they made sure to correct all issues after I complained.

Approximate cost of services:
$5,900.00
Khaled Khadra in Aurora
Khaled Khadra in Aurora
5 reviews Newmarket, ON
0/10

New Windows

I signed their offer only because the promised to deliver on a certain date earlier than other vendors.
They delivered over one week late, they also came really late in the day we had to stay up late until they finished.
They didn't clean up their stuff, and the quality of windows they installed was poor.

The sound insulation is really low, and the hardware used is cheap and doesn't function well.

We also discovered defects after they left, but they stopped answering our calls after they received their money.

Approximate cost of services:
$5,900.00