Picov's Furniture

Upholsterers
1080 Brock Road Pickering ON L1W 3X4
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Lynn from Whitby-647
Lynn from Whitby-647
25 reviews Whitby, ON
1/10

custom ottoman and cushions

I took in a picture of an ottoman I wanted made. Was told "we can make anything". So I placed the order and left the picture and measurements for reference. I was told it would take 2 weeks, ended up taking 7. When I went to pick up the piece it was not at all like my picture. The top of the ottoman was supposed to be tufted and it was plain with a few buttons attached, it looked horrible. I told the owner I was not satisfied and he argued that to tuft it would cost more. I told him that i was quoted according to the picture. Luckily i had extra fabric and he said he would change it. At that time i took the two accent cushions, the fabric was a dark paisley and he made them with a white zipper that screams out from the fabric. he also filled the pillow with scrap foam wrap rather then a proper pillow form. i took the pillows because it was not worth the fight. I returned the next week and the top was done according to my original picture. I was then told that i was not being charged any extra !!! Why would I be charged extra, it should have been done right the first time. A horrible experience from start to finish. The prices are reasonable but not if you don't get what you ask for . I will not be returning and so glad I did not have my sofa and chairs done here. Very sloppy work and unprofessional.

1 of 1 people found this review helpful.
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Previous versions of this review:

Lynn from Whitby-647
Lynn from Whitby-647
25 reviews Whitby, ON
0/10

custom ottoman and cushions

I took in a picture of an ottoman I wanted made. Was told "we can make anything". So I placed the order and left the picture and measurements for reference. I was told it would take 2 weeks, ended up taking almost 8. When I went to pick up the piece it was not at all like my picture. The top of the ottoman was supposed to be tufted and it was plain with a few buttons attached, it looked horrible. I told the owner I was not satisfied and he argued that to tuft it would cost more. I told him that i was quoted according to the picture. Luckily i had extra fabric and he said he would change it. At that time i took the two accent cushions, the fabric was a dark paisley and he made them with a white zipper that screams out from the fabric. he also filled the pillow with scrap foam wrap rather then a proper pillow form. i took the pillows because it was not worth the fight. I returned the next week and the top was done according to my original picture. I was then told that i was not being charged any extra !!! Why would I be charged extra, it should have been done right the first time. A horrible experience from start to finish. The prices are reasonable but not if you don't get what you ask for . I will not be returning and so glad I did not have my sofa and chairs done here. Very sloppy work and unprofessional.

1 of 1 people found this review helpful.
Was this review helpful?