Art Metal Workshop has restored my faith in family owned contracting businesses. My wife contacted them for a quote to replace the aging original porch railing on our 60-year old house. I wasn't home when Alex came around to quote and measure, but when I got home I heard how professional and knowledgeable he was. Even my dog liked him apparently.
A couple of weeks later we went down to their shop to choose the style and design. There's nothing intimidating about walking in there, and we were shown around the workspace, where they explained the whole manufacturing and installation process and proceeded to help us to make the right choices. Funnily enough, we were talked out of a more expensive option and guided towards a style that we loved and looked even better after installation.
So installation day came, right after another heavy snowfall, and I was sure they would cancel, but no, their truck showed up as promised. Although it was minus 14 outside the crew did an amazing job, slogging hard for almost three hours. When they left there were no traces they had been there (very important to me, because I don't want to clean up after people I have paid to do a job) other than a totally transformed front porch. Even the special designed gate we requested, to keep our dog contained, was perfectly executed.
I thought the job was perfect, from quote to installation but my wife was even more impressed. I sent her a picture right after it was completed and she loved it then but when she got home and saw the real thing I think she fell in love. Even now, days later, she still keeps opening the front door to check it out.
Great work, AMW, that is true customer satisfaction!
- Company Response