Banas Stones

Tile & Stone Contractors
Bolton ON L7E 0T8
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HomeStars  >  Windows & Doors Installation & Service in Bolton  >  Banas Stones  >  Patio with Banas Ivory product
C Koren from Oakville
C Koren from Oakville
2 reviews Oakville, ON

First Review

7/10

Patio with Banas Ivory product

Last year, I had a patio installed with the Banas ivory product. After the first rainfall, a number of the stones continued to appear wet and mouldy even after several days of high, intense heat and sun. Apparently, this is a problem that has not been seen before. The supplier eventually agreed to have the patio stone replaced with a product that would not have such issues.

I have the grey-coloured product on my front porch and stairs. There has never been a problem with this and the stone still looks good.

Approximate cost of services:
$2,500.00
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Previous versions of this review:

C Koren from Oakville
C Koren from Oakville
2 reviews Oakville, ON

First Review

0/10

Do not buy Banas Ivory product

Last year, I had a patio installed with the Banas ivory product. After the first rainfall, a number of the stones continued to appear wet and mouldy even after several days of high, intense heat and sun. The contractor was contacted immediately, pictures were taken and sent to the company for review. They continued to ignore calls and emails. Further rainfall caused more stones to discolour. More calls to the company. When we did finally speak with someone with apparent authority, their response was to power wash the stones! Despite several attempts at contact, they did not send anyone to come out and look at the problem, and almost a year later, they are refusing to take any responsibility for their product. There are two individuals at the company who keep passing the buck to each other (Bruce and Firoz). They know that there are issues with the Banas Ivory stone (I have since found out that I am not the only complainant) and are hoping that customers with issues will simply go away if they continue to ignore them long enough.
The patio has not been used at all since last year so that Banas cannot claim that we caused the damage to the stone. The product is awful, and customer service even worse.
If your contractor suggests any Banas Stone products, DO NOT even entertain the thought of using this for your project.

Approximate cost of services:
$2,500.00