After I posted my review, I quickly received a reply by a Mancusso representative who had the owner Leo Graci get involved. Leo came by, we spoke about the issues and we came to a fair compromise. We made the drive edge square by saw-cutting and they supplied the
1 1/2 yards of cement base that would now be required to support the foot path along the drive to the front entrance. I feel good about the resolution and would recommend Mancusso based on the fact the came forward to correct a wrong. Grazie. Randy.
They never came back to correct the shortfall of four inches of where the pavement was supposed to go to that bordered the grass area of the property. The sales person was out of the country was the first excuse. Other employees had no real interest in solving the problem. as they seemed to think it was not a big deal either, after the fact.
- Approximate cost of services:
- $3,000.00
- Company Response
We have just noted your comment on HomeStars and were surprised to see that you were displeased with your driveway. As we have now noted your concern, we will of course try our best to rectify it. Our salesman was in fact away for several weeks last summer for a family emergency. Again, the complaint was a surprise to our office since every driveway is generally first excavated, and after a short period is paved. We were under the impression that the job was completed to your satisfaction, as you paid us in full after the work was completed. In any event, it is our policy to ensure the satisfaction of our customers, and as such we would be happy to discuss this further with you at your convenience. Kindly contact our office and speak with Cinzia and we will schedule someone to come out and discuss your driveway. Thank you.