AGM Renovations

We have engaged AGM on bathroom renovations project. The sales pitch has been detailed and impressive. Unfortunately, the actual quality of work has been extremely poor. Moreover, AGM has damaged our property and tried to cover it up. When we sent video evidence proving AGM was at fault, they simply stopped responding to any of our emails. AGMs project manager, after seeing the evidence, initially tried to help, but her employment with AGM has been terminated immediately and our attempts to contact AGM are routinely ignored.

To give further detail - the project was never completed, because neither the toilet was properly flushing, nor the shower was properly draining. Moreover, a foul smell was coming out of the bathroom. it has been agreed at inception that the project involved inspection of plumbing relevant to the bathroom and flagging any issues that come up.

After the problem appeared, AGM has sent out 3 plumbers. First two claimed they resolved the issue by unblocking the pipe, only to have it reoccur in a couple of days. The 3rd plumber claimed it was a faulty toilet and replaced the toilet itself. The issue has again reoccurred. At that point AGM sent us a communication claiming that apparently there was a problem with plumbing before the repair started, which we knew about and have never mentioned to AGM. I am not even commenting on this absurd accusation, but we have asked AGM if they knew there was an issue with plumbing, why the contractors would choose to proceed with the project if they identified a plumbing issue? Also, why send out 3 plumbers? We have received no response to that. Clearly this allegation was false.

After AGM stopped engaging, we have privately hired an independent plumber from another company, who did a camera inspection of the pipes (why didnt AGM plumbers do that in the first place?). He has discovered that during AGM renovation work a piece of pipe has been dropped into the drain and caused blockage.

AGMs reaction to this has been, again, to cover up. Our project manager has bilaterally suggested that AGM should review the evidence and fix the issue. Her employment with AGM has been terminated immediately and AGM went completely radio silent on us, ignoring all emails and evidence.

We had no choice but to proceed with the repairs privately, because we needed a working bathroom. Our plumbers had to cut out pieces of ceiling and wall and repaired the pipes that have been blocked due to AGMs negligence. This is costing us approximately $9,000 in addition to the $30,000 AGM charged us for the renovation that has never been completed due to AGMs negligence.

Unfortunately $28,000 of that has been pulled by AGM directly from our bank account, so we can not do anything about that. $2,000 has been charged to our credit card, which we are, of course, disputing.

We have reached out to Operations manager at AGM twice and received no response.

Attached photos show what our house walls and ceiling look like right now. Overall, an absolute nightmare of an experience lasting for more than 6 months.