Ecoline Windows

Windows & Doors Installation & Service
Edmonton AB T5J 3S9
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Shelley in Toronto
Shelley in Toronto
1 review Winnipeg, MB
0/10

Whole home windows

Would give negative stars if it was possible. Had Ecoline come and replace ALL the windows in my home. What a huge mistake as they are horrible to deal with after you sign on the dotted line. There is a huge English language barrier, at one point, one of the installers had to use their translator on their phone. When I was not happy with the caulking job (HUGE blobs) the installer was cursing at me. They had gotten spray foam all over my composite deck (did not put tarps down). They damaged (put a crack in) the wall on inside the home and also put a crack on the outside stucco. They bent/damaged fascia, also got spray foam all over fascia above one window, when it was brought to there attention they claim, in an email Ecoline is not responsible for it. There are 2 bedroom windows that have HUGE frost buildup, they have come back several times to put more spray foam in the corner where the build up is, to the point it is literally oozing out on the outside of my home. They are refusing to acknowledge there is anything wrong with these 2 windows (faulty). One of the bedroom windows is not draining properly, leaving a ton of water in the channels when it rains. Denying anything is wrong with these windows!!!

**Im unsure how to add pics here, otherwise Id be happy to post pics**

Edit: My windows were ordered Sept 2020, they finally arrived and installed April 2021. The frost build up noticed during the winter (as stated in review, they came to respray foam several times during the winter). They had come again April 2022 to cut away spray foam that was oozing outside my home, respray foamed (again!!!).

Approximate cost of services:
$7,700.00
3 of 3 people found this review helpful.
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Company Response

Dear Shelley,

Thank you for your feedback. After reviewing your account we can confirm that there are no outstanding service requests on your file. The windows that you are talking about are not leaking and not frosting. You purchased the double sliders which you wanted to replace with 3 sectional window later on free of charge, therefore you insisted on the fact that the windows are not functioning properly. After 4 inspection appointments made by different installers, all of them confirmed that the windows are working perfectly well. There is nothing that service department can do at this point, as everything was delivered and installed as per contract. Thank you.