I used this company in late July for an assessment on my sprinkler system.
Another company had completed some waterproofing work on our house and it appeared that a wire may have been severed, resulting in a malfunction of our sprinkler system.
I was charged $90 + tax for a technician to come out on an initial assessment (which included 30 minutes of labour). (there was no labour completed) The technician arrived on time on the date of my appointment, and noted that a wire from the timer box to the valve box may have been cut. Unfortunately, as this system was installed by the previous homeowners, I was not aware of the valve boxes' location.
I asked the technician to provide an estimate on how much it would cost to fix an issue like this, but he was unable to provide one due to the nature of the work involved (digging and chasing a cut wire).
I contacted this company yesterday to once again ask for an estimate on the work that would be involved with finding a valve box that was buried underground, and again I was provided with a very vague explanation. I was advised that it would be beneficial for 2 technicians to come on site at $90 an hour. ( I was hoping to be provided with a proper estimate as I am hopeful that the waterproofing company would reimburse me for this cost, as they had caused the severed wire). And that it could be $200 - $300 dollars to just find the valve box.
In the end, I contacted a different company. They sent a technician to my house and within the hour, the technician used equipment to find the valve box and rectify the situation. Total cost with tax was $134.
I contacted the Sprinkler Company Inc today to advise them of what had happened, and asked if part of the initial payment that I made to them in July could be reimbursed (as a gesture of good customer service) They refused. I will not use this company in the future.
- Approximate cost of services:
- Company Response
Good afternoon, thank you very much for your feedback.
We really appreciate your honest opinion and it is beneficial for each business.
As we mentioned, there was a recommendation to hire 2 technicians which could lead to much cheaper total price instead of one serviceman.
However, we are happy that you found affordable and efficient solution, even though through the different company.
The Sprinkler Company Inc.