My elderly parents experienced a plumbing disaster in February 2022. On flushing the main toilet, water began pouring into the basement through the potlight. Mike scoped the pipes with a camera and found a cracked pipe above ground and tree roots in the main drain. He gave us a detailed written estimate (with handy diagram explaining the problems) for the above and below ground work. He took the time to answer all my questions. His crew came promptly to do the job, which was much appreciated as the loss of the main toilet was a major inconvenience. Once the workers accessed the pipes through the wall, it became apparent that less work above ground was required than estimated, so Mike reduced the invoice - happy surprise! My parents have not had any further plumbing problems since the repair work was completed. Mike also recommended a backwater valve and further work to remove roots in the building trap but told us it was not urgent. Owing to my parents' health issues, we put off this additional work until recently. Waterguard has now installed the backwater valve and applied for the City rebate on our behalf. I have been very satisfied with Waterguard's work and Mike's communication. I highly recommend Waterguard for residential drain services.
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