Warranty does not cover engineering/design
Don't use this company !!! Eco-Roof installed a metal roof on our 3000 sf home in 2011. Shorty after a major flaw was discovered. The design allowed for large gaps between the ridge caps and the metal roof which is an ideal location for birds to nest. The problem has become worse every year as more and more birds discover this. We contacted Eco-roofing several times and they refuse to look at the issue and blocked our calls. They stated that even though it is a very poor design they only provide a warranty on materials and workmanship.
We are now faced with the most likely scenario of removing and replacing the entire roof. Very frustrating dealing with this company!!!
- Approximate cost of services:
- $24,000.00
- Company Response
Hello! We are sorry to hear you are having issues with your roof. I cannot find any record of a conversation with anyone from 2011 with this issue, and you have not left your name. Can you please call us directly at 1.855.838.9393 to speak directly with our owner Joe so we can help you resolve this issue. Thank you!