Dr. Antenna

Satellite Sales & Service
Toronto ON M3J 2P1
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HomeStars  >  Satellite Sales & Service in North York  >  Dr. Antenna  >   AN UNBELIEVABLY HORRIBLE EXPERIENCE! – DR ANTENNA
cw foster from East Gwillimbury
cw foster from East Gwillimbury
4 reviews East Gwillimbury, ON
0/10

AN UNBELIEVABLY HORRIBLE EXPERIENCE! – DR ANTENNA

A WONDERFUL EXPERIENCE! NEW ORILLIA COMPANY (WHOSE NAME IM NOT ALLOWED TO MENTION IN THIS REVIEW)
This company provided extremely prompt, highly professional, service at a very fair price. The technician drove all the way from Orillia (in cottage traffic) to my house just north of Newmarket. He tightened 4 wing nuts holding my new antenna to the mast it was improperly mounted on. This work was necessitated by the horrible experience described below.

AN UNBELIEVABLY HORRIBLE EXPERIENCE! DR ANTENNA
Last September, I hired Dr. Antenna to remove a damaged antenna and rotor from my existing tower and install a new antenna and pre-amp. The total cost was $841.85. On November 7th, I emailed Dr. Antenna to advise that the antenna had rotated nearly 180 degrees and was now pointing north instead of south. Dr. Antenna responded that he would be in the area that week to correct the problem (likely loose bolts his helpers had missed). I wrote him again on November 15th. He never showed. Winter arrived so I waited until spring to remind him of my warranty claim. I wrote him on May 13th and received another promise that he failed to honour. All told, since May 13th, Ive written Dr. Antenna 5 times to get my antenna fixed. I finally told him I would find someone else and look to him to cover the costs, whatever they were. On June 1st, he responded: I dont think you have the time or the energy to take me to small claims court for this so its probably best if I just come and do it. Having heard nothing further, I hired the new Orillia company. They fixed my antenna on June 12th.

Note to Dr. Antenna: I took the George Brown College Paralegal course shortly after I retired. I have the time, knowledge and energy to pursue this as a matter of principle. Your business ethics are atrocious!

Approximate cost of services:
$842.00
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