Be less trusting than I was! I had water leaking into my walls from my old windows and I asked for a quote for rot and frame removal in the worst case scenario if everything had to be removed. They gave me a quote for 2 windows for about 4K which seems reasonable. The estimator told me that the quote was higher due to the extra work. All the other companies I called quoted about 2500 (without the extra work) So I thought, that seemed fair. I asked about what it would cost if there was no rot but the estimator told me that it's best to stick with this quote and would reassess after the window technician took my old windows out. After all was said and done, they didn't have to do any extra work because there was no rot and damage so I asked the technician about a price reduction because they didn't have to do all the work. Instead, they ignored me, charged me more than what I had originally owed and basically said, too bad, so sad you ignorant fool for signing off on the papers. I would have been more than happy to pay for the damage and I don't mind paying a little more for a reputable company but at this point, even though the work was good, I feel taken advantage for not being more discerning as well as misled by the estimator. In the end they added a markup to my original quote which I didn't notice and I have yet to hear back about why the price increased. Make sure you know what you are paying for! Will not be using this company for my future projects.
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- Company Response
Hi Lily, I sincerely apologize for what seems to be a long list of miscommunications. We have spoken to our finance team about your situation and they will be looking into this, your sales estimator will be in communication shortly as well if he hasn't reached out already. If you have any questions please give us a call at 1 888-534-3333.
- Pamela Milanzi, Customer Care Receptionist, Centra Windows