Clarke Basement Systems

10638 9th Line ON L6B1A8
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AK in Vaughan
AK in Vaughan
3 reviews Toronto, ON

Basement water proofiing

Do not hire this company, they initially diagnosed the incorrect problem, fixed the wall that was not the issue, leakage was from a spot right next to it which was missed by their salesman 'Seasoned' salesman Don, they charged me $1,000 to fix the issue that was not the problem, when I called Don back, he made me feel as if it was my problem, gave me an attitude, would not return my calls, when I went higher in the company to complain they came back to fix the issue after 3 weeks, and then they had the nerve to charge me to fix the actual problem that they missed initially. Due to this all other work in my basement was put on hold. I paid for something that was not required. They have the worst after service, once they had my money, the tone changed. All for a lousy $1,100 dollars!!

Approximate cost of services:
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Company Response

Good afternoon, AK, thank you for taking the time to write a review. Positive or negative, we appreciate all feedback we receive and use it as a learning tool. We apologize for your poor experience with us and can assure you we run our business with good intentions of helping as many homeowners as possible. We will communicate with Don and everyone involved to ensure that this does not happen again.