On Side Restoration Services Ltd.

Fire & Water Damage Restoration
3157 Grandview Hwy Vancouver BC V5M 2E9
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Amy in Prince George
Amy in Prince George
0 reviews Vancouver, BC

Flood damage assessment

We had a toilet leak from upstairs which led to a flood in our rental unit. Insurance adjuster set us up with Brock from On Side. The guy did not respond to our adjuster’s and our emails or phone calls for 4 weeks. After 4 weeks he contacted us to schedule a quote assessment. On the day of assessment, he did not show up. He didn’t answer to calls or emails. No one could track him down so we wasted an hour to get to the site and an hour waiting in the lobby. His supervisor Wade said he would reschedule us for the following week but we got no response. We didn’t get any apology or follow up so we had to go with another company. We have met flaky tradesmen before but never seen a tradesman so irresponsible, unprofessional and unresponsive before. We have advised our insurance company not to use this Brock specifically anymore.

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Company Response

Amy, we have forwarded your experience on to our Vancouver branch and Quality Assurance team to review. Thank you for taking time to share your feedback. Sincerely, On Side Restoration.