Running a business can be hectic, and you may feel like you’re wearing many different hats. For pros who have a larger team, delegating specific tasks could be a win-win for your business and your stress-levels. Assigning responsibilities to an employee like responding to and managing leads, or requesting reviews is an excellent option for those who have the support. If you’re not comfortable sharing your primary HomeStars login credentials with your team you can add additional “users” to help you focus on other areas of your business using the HomeStars for Pros App in a few easy steps.
What Does It Mean to Add Additional “Users” to My HomeStars Account?
The user function gives you the ability to add and remove users from your HomeStars account. In many cases, pros who are using this feature will add users who have more time and availability to engage with new homeowner leads and respond to customer reviews. Timeliness should always be top of mind when responding to leads and reviews, so giving that control to someone who is more available is a great strategy to prevent things from going unanswered or delayed, which can ding your Star Score.
What are The Two User Types?
Administrator: This user type has access to everything that pertains to your HomeStars account, including responding to leads, editing your HomeStars profile, responding to reviews and more. When adding a user and choosing “Administrator” access, keep in mind that this user will now have full access to your HomeStars account and profile. They will also have the ability to add and edit users.
Contributor: This user type only has access to requesting reviews. They will not have the ability to respond to reviews, engage with leads, edit your profile or have access to any other HomeStars features. Keep in mind, this user will only be able to request reviews via the HomeStars for Pros app.
How Do I Add More Users?
If you like the sounds of adding “users” and have someone in mind that you would like to add to your HomeStars profile, here’s how you can do it:
- Log into the HomeStars for Pros app. Note: You can only add users via the HomeStars for Pros app.
- Once logged in, select your logo in the far left corner.
- Select “Users”.
- Select the blue plus sign in the far right corner.
- Fill in your new user’s details, including Name and Email.
- Select “Done’ in the far right corner.
The person you have now given user access to will receive an email. The user must then follow the instructions in the email including:
- Downloading the HomeStars for Pros app.
- Accepting the invitation in the original email on their mobile device.
How Do I Remove Users?
If at any point you would like to remove a user from your HomeStars account, you can easily do so with these steps.
- Log in to your HomeStars for Pros app.
- Select your logo in the far left corner.
- Select “Users”.
- Find the user you would like to remove.
- Swipe right over the user.
- Select “Remove User”.
Adding users to your HomeStars account can be a great tool to help you when time isn’t on your side and you have others who are willing to help out. Add users today and keep on top of your profile more than ever before!
