At this time, we are conducting all of our interviews remotely

Who we are

Canadians spend over $70B annually on their homes – whether it’s major renovations, or small repairs and maintenance work. This journey often starts by finding the right contractor. HomeStars is the leading platform in Canada, helping homeowners with their home renovation needs by allowing them to search our database of companies and hundreds of thousands of reviews. Every month over half a million homeowners visit HomeStars to research and connect with the best rated home professionals near them. Home Professionals advertise on HomeStars to tell their story, and grow their business with highly qualified connections. HomeStars has recently been acquired by ANGI Homeservices Inc., the #1 marketplace in the US for helping homeowners connect with the best home service providers.

Why join us

HomeStars is looking to continue to build a positive, winning culture and that starts with hiring great people like you! If you are looking to be part of something great, work on a dynamic and growing team, we want to hear from you.

HomeStars embraces and celebrates the uniqueness within our work community. We believe our greatest ideas come from a diverse mix of mindsets, backgrounds, and experiences. The HomeStars organization is committed to cultivating an inclusive work environment where all of our employees feel welcome, comfortable, and have the opportunity to thrive.

The opportunity

– Work in our new open concept and loft-like office space located in Downtown Toronto to help foster teamwork.
– Getting ready has never been so easy as we offer a casual dress code and unlimited snacks in our office.
– Onboard, develop and retain strong relationships with new HomeStars customers.
– Grow a book of business and increase the lifetime value of service professionals
– Use your conflict resolution skills to solve customer problems.
– Ability to use your strong communication skills to drive product adoption.
– Opportunity to collaborate with talented people and use your strong organizational skills to manage more than 300 service professionals.
– Ability to work with the World’s #1 CRM, Salesforce.com.
– Exciting opportunity to grow your career in Customer Success with HomeStars.

The successful candidate will be

– Passionate about HomeStars and have a drive to succeed.
– Highly focused and organized.
– Both a strong verbal and written communicator.
– Excellent phone presence and listens carefully.
– Is an expert in conflict resolution.
– Focused on meeting goals and high performance, which is key to excel in this position.
– Superior work ethic and ability to roll up their sleeves and put in extra effort when necessary.
– Target driven and self-motivated.
– Adept at communicating the value behind our product.
– Outgoing and has strong interpersonal skills.
– Able to work in a dynamic environment and think on their feet.
– Able to sell and prove ROI in the marketing industry.
– Strong sales skills and experienced in upselling existing customers.
– Adequate knowledge using a CRM tool, Salesforce is preferred.

Requirements

– 1-2 years in an Account Manager position.
– Have a BS/BA degree or equivalent work experience.
– Has experience managing a client base of 300+ customers.
– Has a proven track record of meeting and exceeding sales and/or customer retention targets.
– Past experience working in a help-desk is an asset