There contract states will check roof once a year for first two years. Never done. At 6 years and now 8 years of a 15 year unconditional workmanship warranty and 25 year shingle, shingles falling off roof. Called to be told they are defective IKO batch even before they asked which shingles I bought. Mine were BP shingles. She continued to tell me these were manufacturer problem as well. They do not stand by their workmanship and sluffing it off to manufacturer even though my neighbour had his done at same time and no problems.
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We would like to thank you for your review. Please be advised that the inspections are performed, we can not help if the homeowner is not at home at the time it was inspected, and unless there is a problem we cannot contact every homeowner individually to report on the condition of their roof. Also note that unless the contract had a circle around the 10 or 15 year unconditional workmanship warranty, it was not purchased by the homeowner at an extra fee. If not circled the home owner has a standard 2 year workmanship warranty. Workmanship warranty has nothing to do with manufacturer’s warranty (25, 30, 40 Year Warranty). Yes this homeowner was probably told that IKO shingles were defective from this time period, as these are the calls that have been coming into the office regarding missing/defective shingles, and are all IKO shingles. If they are BP Canada Shingles that are causing this homeowner such problem, it is the first case of BP Shingles that have been defective, to our knowledge. And yes the 25 year warranty is with the Manufacturer. Most Homeowners do not understand this point. Many homeowners are under the belief that we are responsible to keep returning each and every time there is a missing shingle. At no time was this homeowner refused service. After this length of time the homeowner would have been told that there was a charge to replace missing shingles. This is normal practice by any Roofing Installer. Extreme Roofing stands behind its work, but if shingles do not seal, curl, etc., we will gladly come out and replace them for a fee, which the homeowner is informed of before we send someone out, and we do not send a service technician to their home until we have permission to do so. After a 2 year period, the homeowner has every right to choose another roofer to do the same service to his home. It is advisable that homeowners contact the manufacturer in this situation. Again at no time was the home owner refused service, and we will still service the roof and replace missing shingles if they would like to call back and have Extreme Roofing come to the home. Please be advised that there will be a service charge for replacing shingles, as we have to pay for the materials, gas in the vehicles, and the wages of the technician.