Reviews

10/10

This review is a long time coming. My project was a basement Reno and home energy audit. I stumbled onto this gem of a company while researching companies and costs for a basement renovation. Travis was patient, kind and very helpful through the entire process. He made excellent recommendations that saved me both time and money! He answered all my questions and if unsure, found the answers for me. He deals with reputable companies (based on the contractors that came to my home to provide quotes) and ensured that I was satisfied with the quotes every time. Travis helped me find contractors for Spray Foam insulation, Attic insulation and an Electrician as well as home audit. Travis saved me a ton of cash! I would recommend everyone to use EcoSmart Solutions Ltd. for all energy saving projects! Great work and thanks, Travis!

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Company Response

Thank you for the glowing review Cedric! It was an absolute pleasure serving you. I hope you are enjoying the savings and enhanced comfort that one gets with a high performance home.

All the best to you and yours!

2/10

This review is a long time coming as renovations in our home are complete now. They get one star for showing up. The installation was HORRIBLE. They managed to "forget" the installation of certain parts of the humidifier (excuse given: Some of the crews that Reliance hires are not the best... are you serious?!?!?!); they had NO clue how to hook up my HRV to the furnace to have it work correctly (excuse I was given was: it's a new furnace, we're not certain why it's not working the way it should); Lastly they had to relocate my thermostat which caused more irritation because I was given grief about where to place it. The entire process took about 2 months, where it should have only taken 2-3 days TOPS! They get another star for customer service. This was the only portion of the process that was decent. The customer service reps tried to help as much as they could and did not give up on me. Two thumbs up goes out to their customer service team! I will never use Reliance again for HVAC work. TRUST ME when I tell you that you can achieve better results by hiring your own contractor (as always do your reference checking!). You get what you pay for! To Reliance: SHAPE UP!

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Company Response

I'm terribly sorry to hear about this experience Cedric and would like to investigate this further in an effort to provide you with the follow up you deserve. If you could please contact me at rmassingham@reliancecomfort.com with more information, I would greatly appreciate it. Thanks in advance. RM

10/10

Caulking was cracking around windows, doors, vents...etc... After having multiple quotes done I decided to go with Universal Caulking. They were the only company to show up to the appointment on time and answered all the questions I had. Robert was punctual, polite, professional and took pride in his work. The results were fantastic!

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