Cecilia in York

Florin and team were great to work with. Quality of work, customer service do not vary whether it is a big or small job. The whole renovation was executed seamlessly, with each team member very courteous and coming in knowing what they need to do. At the end of each day, the site is always left clean with everything put back to where they were. First time to have a contractor who actually worked for you, who adjusted according to your schedule and not you adjusting to their schedule. We will definitely use Florin again on any future projects around the house.

Would have been a good experience but the company has not refunded the amount we overpaid them. The contract was to do two jobs- one is chimney repair (patch base with cement) and to repair dry wall inside the house. With the pandemic we decided to cancel the indoor job. The company received the down payment in mid-March, we did not receive any refund until we followed up after waiting over a month. We eventually received a check (today) for $76 out of the $890 down payment. We are not talking big amounts but I expected better customer service from a professional company. Is it correct to charge $800 for a tiny cement patch that took less than 30 mins to do? But worse the proj mgr estimated our refund as $230. Are we being taking advantaged of because they already have our money and that we are not a major customer?

Our experience with Better Contracting started well. As touted by the company, it is a Holmes approved contractor. We were satisfied to have received a timely response from the company when we requested for an estimate. Murray came by and provided us with good insights. It was refreshing to have a contractor come in and not upsell their services. The work was scheduled and was done a week ahead of schedule. The shingles were removed and replaced in one day, with the men working more than 12 hours. However, we noticed that there were portions of the sid of the roofs where some of the roof booards were left exposed to rain and ice (like some amateur roofer did the work or the work was completed in a rush). We pointed this out to Murray when he came to collect the rest of the fee, and he agreed that it was unfinished. He even suggested that we hold on to some portion of the fees until the work got completed. My husband said that as the company came highly recommended by Mike Holmes and we are satisfied with their work to date, we will pay in full and put our trust on the company and Murray that they will complete their work and TRULY Make It Right!!! Numerous follow-up calls and messages left with Murray, with him promising to get somebody to come in and fix the unfinished work----nothing has happened. Worst of all, the wood trimming on one of side of the roof that Better Contracting workers removed and placed back has now come off, dangling from the side of the roof. And it has only been 2-3 months since Better Contracting did our roof!!!! What will it take to get Better Contracting to come and finish their work on our roof?