We booked our move for 1pm weeks in advance and packed everything neatly into boxes beforehand. Since we were moving from an apartment, we could only reserve the moving elevator for a 1-4pm time slot that day. When 1pm arrived, we started to get worried. After an hour of calling their office with no answer and leaving several messages (the company doesn't give out the movers' cell phone numbers), we decided to book a U-Haul truck. When we left 10 minutes later to go pick up the truck, the security desk at the apartment called to notify us that the movers had arrived. The movers then called our cell phone to tell us they were waiting outside our unit. So, we had to drive back to the apartment and cancel the U-Haul truck. We got back to the apartment at 2:30pm, where neither of the two moving guys apologized for showing up 1.5 hours late. They had our number so they should have had the courtesy to call us to tell us they were late.
The movers asked me if we wanted a 3rd mover since he just finished another move but it would cost $110/hr instead of $85/hr, so we agreed since we only had 1.5 hours left to move and needed all the help we could get. The movers then took their time moving items down to the truck and organizing them neatly inside. One of the movers even gave himself a break to eat inside the truck. Basically we ended up helping the movers carry boxes down to the truck. By the time the 3rd mover showed up, it was 3:45pm and we were rushing to get everything on the truck. We ended up having to leave smaller items behind to move later by ourselves. The 30 minute drive through rush hour was not too bad and the unloading process was fast.
Overall, the move itself went ok (with a few scratches and a dent on the walls and some scuffs on the floor caused by the movers, which we could live with), but was VERY stressful because we were on such a tight time constraint. Although their pricing was good, we would not recommend them because they are VERY difficult to get a hold, they take a REALLY long time to return messages, and they did not have the courtesy to let us know they were running late. Plus we basically hired the 3rd mover to sit through traffic to the house and help unload the truck, which was a pretty easy task anyway.