During a new furnace install my wife was informed that our air conditioning coil was damaged/leaking and “they didn’t know if it was them or it was already damaged” and we were told it would cost $700 to replace it and “it’s old anyways” ... well it was working fine and how could it get damaged no one had access to the coil inside the ductwork of the furnace and there were no signs of prior leakage in the surrounding areas and ductwork. After being loyal customers we are extremely disappointed by the way this is being handled.
- Approximate cost of services:
- $6,600.00
- Company Response
Hi Chris,
After gathering information from everyone involved, I believe we may have a misunderstanding as to what has transpired. Rest assured, we will investigate this matter further and find a satisfactory resolution. Customer satisfaction is of the utmost importance to us with EVERY client we serve. I look forward to our meeting.
Todd Button