SKtoronto in Old Toronto

I called to explain that my fridge had stopped dispensing water (although the ice maker was still working). The person i spoke with (i think his name was peter) asked me immediately if i had noticed any freezing in my veg. crisper - he suggested the line could be frozen and gave me some advice on how to check. sure enough, that was the problem! his willingness to discuss the problem and dispense advice, rather than robotically scheduling a consultation, saved me time and $. this shows me that he cares about his work and the people that call him. he will be the first person i call for all future work.