Vicky in Old Toronto

Hoerner dispatched Martin and Max who arrived immediately after our emergency call; sewage was rising above the drain in basement. After determining the pump motor had seized, Martin and Max proceeded to manually empty the full sewage tank to be able to replace the motor. (Disgusting to say the least, yet they proceeded with humour and an incredible sense of professionalism.) Hoerner dispatched another plumber to source a new pump and it was deliverd and installed in the same day! Everyone determined that a high water alarm should be installed, probably should have already been installed, but wasn't, to prevent another occurance. Hoerner sourced this system and Martin returned within two days and installed. Can't say enough about how incredible Hoerner was in their immediate response, how pleasant Martin and Max were and that Hoerner followed up so quickly in not only their immediate response but in following up with the high water alarm.