Reviews

1/10

Two estimators came out separately to measure and assess cupboards for refacing Both cleared my kitchen, however, my contractor discovered that once the original hinges were removed the cupboards were not suitable to be refaced as they were damaged by water for some time and many areas would not sustain a new hinge and door front Company unwilling to consider this matter further, was obligated for 80% of the costs in the end I priced out an entirely new kitchen, with a new island in fact, came out to $200 cheaper than the overall cost of refacing a kitchen that neither estimator told me would perhaps not be in my best interest, due to structural, and overall integrity of the original cupboards. My advice: do your research and price out your own entire kitchen, you will be surprised how the value is not that dissimilar when compared to this reface what ever you would call this I ended up purchasing a completely new and installed kitchen, better than original floor plan with more space, from LOEWS. They carry the same quality of product and you can customize to your heart's desire, Be aware, these estimators do not look and check to make sure your original kitchen is 100%, because according to a manager (Pierre) with NuBold (makers of the door fronts), he stated that if your cupboards "are ok looking and good enough", they will install whatever.

Approximate cost of services:
$5,000.00
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Company Response

This customer signed a Home Depot contract and we are the service provider. Cabinet refacing involves replacing old doors with new custom sized doors. This service can cost up to 40% less than a brand new fully installed kitchen of the same high-quality product. We are not shy in saying that a customer can absolutely get a new kitchen for less, it just will not be near the quality of product that we use.
Our measure person, who cleared the cabinets for install, has been doing this for over 15 years. He would not have cleared cabinets that were not eligible for this service. In fact, if they were not eligible, we would have simply offered the customer a quote on a whole new kitchen. We later found out that her contractor had torn her old cabinets out completely before she contacted us with her concerns and it was too late for us to try to help.

Home Depot contracts state the following regarding cancellation of projects involving custom product.
The customer has the right to cancel within 10 days of the signed.
If the customer wishes to breech the contract, they will be responsible to pay the cost of goods, labor and services.
Customer should have been charged for the full contract total of $5000
We only charged the customer for the custom and special-order materials we could not return, which was $2100.

Contracts were signed on February 24th, the customer called to cancel nearly a month later. Customer claims she called our office several times and left messages. No messages were received and no calls on our logs. Customer also had the phone number for our booking line and our sales rep, both of which are company cell phones and can be contacted outside of regular business hours. No contact made on those numbers.

It's unfortunate that the customer did not read what she signed as far as cancellation policy.
This review is 100% the result of a customer simply not reading/understanding the terms and conditions of a legal contract.