We hired Mr. Vail to close up a hole in an exterior wall that was opened to investigate a leak. To our dismay, we discovered that the water leak problem hadn't gone away. Even though this was more than he bargained for, Mr. Vail agreed to return to investigate the leak further. Thanks his doggedness, Mr. Vail was able to trace the leak to the exact spot on the roof while patiently answering the multitude of questions we had. Although it was not the result we were looking for, we are very grateful to Mr. Vail to have finally uncovered the problem. We previously had thrown a lot of good money to get to the root of this problem but now, thanks to Mr. Vail's undeterred efforts, we feel confident that we can fix it for good.
- Company Response
Glad I could help Eric. Let me know if I can help in the future. Water infiltration can be a very tricky game to figure out but I'm confident we found the issue.