AsifH in Ottawa

We had all of our windows and doors replaced. It started off as a great experience but has been quite frustrating more recently. We dealt with Paul in sales in January this year. Paul was professional and courteous. Installation went well. Joe (installer) was an expert, experienced, and a pleasure to work with. The installation was in early June. However, the wrong front door was delivered. We were told that it would be a few weeks for the correct door to come as the manufacturer is usually quick when a mistake is made. However, we waited 3 months and never heard anything from GEM until we reached out to them and they seemed surprised we didn't have our door. This was disappointing as it showed a lack of follow-up on their part. The manufacturer came and provided a door, but this door had damage. We are not 4 months past installation and still do not have the door we purchased. GEM is not one to follow through, so we have to take the initiative to reach out to the company for updates, but haven't been satisfied in GEM's ability to complete the job. Overall, I would say that the front end of the experience is excellent, but not sure it is worth it in the end if we don't even get what we paid for. I don't think I would use GEM again in the future - when you spend this much for a major job, you would expect a company to follow through and complete the job.

They built a fence around our back yard, installed lighting, made a patio and updated our interlocking around the house and driveway, they also did our porch in natural stone and build two gates on both sides of the house. Did a fantastic job. Ayrat is easy to deal with and his brother is a perfectionist and does a great job. Getting a hold of them to lock down dates can be a challenge as they are quite busy, but would definitely recommend them

We had a new deck put in a few years ago and found Royal Decks on Homestars. We had a received quotes from a few people but found Miro to be very straightforward, honest (about the pros and cons of different materials), patient, and courteous. Miro was also happy to change the scope (installing glass) after we had originally scoped out the project. I would definitely recommend Miro and Royal Decks.

I just joined Homestars but felt compelled to write a review of Smart Roofing, who redid my roof about 5 years ago. It is not a cheap job, but Jerry was very honest, patient (in answering our questions and giving us time to choose the right shingles), and got everything done on time. Hopefully I don't have to use him again (the roof should be good for a while), but would highly recommend him if anyone is looking to get work done on their roof.

I really like this company. From the moment we called them, they were very professional and courteous. I had insulation installed throughout the house. Andre was great, got the job done on time. He was very patient with us when the job was being scoped out, answered all of our questions, and got us comfortable with the scope and price. Emil was great as well and even offered a discount on the next job given I was happy with the job and likely to use them again. Importantly, prices are reasonable compared to other options and the variety of things they can do means I am likely to use them again.