Reviews

5/10

I hired this company a few years ago for landscaping, bush removal, stone path and retaining wall and was initially happy with the work for the first two summers I hired Raz for work on two different properties. However, follow-up issues when things fell apart were not attended to and he kept promising to come by but was always busy and never did - kept promising he'd come the follow week for over a year and never did - and then finally said that the issues (several loose stones which happened within a couple of months of the work) were our fault (which was true for one of the stones but not all of them) and I finally ended up hiring someone else to fix the poor workmanship and they've been fine ever since. He started out so great but then was terrible at follow up and honoring his guarantee.

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10/10

Mike was great - he came quickly and knew what the problem was right away. He was polite and helpful and I felt like I was in great hands! Would hire him again in a second.

1 of 1 people found this review helpful.
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Company Response

Hello, thank you for your time in writing this review! Our goal is to provide excellent work quality and customer service and when these are delivered a job is done right the first time! If you have some time, please give us a call at the office to answer a few feedback questions to help us keep up the good work! Thank you for making us the plumbing company you call!

6/10

I called and confirmed that there was no minimum charge - I checked twice - they said no call to come for the estimate and they would only charge the cost of the actual repair even if it was a small repair - the woman reassured me. They came - it was a small repair - but they said there was a minimum charge of $180 even though it took ten minutes to fix. Very dishonest. The service was good and fast but they were not clear at all about their pricing.

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Company Response

Good afternoon A. This is not normal Mr Rooter practice and we do apologize for the way you feel. We would like you to contact our office at your earliest convenience in order for us to discuss this and know what took place. We would like the opportunity to rectify this with you and can be reached at 416-676-3700 and you may speak with Chhaya.

9/10

The service was good and fast and reasonably priced. The guy who answered the phone and who came was a bit terse and not very good at answering questions, but he got the job done in a timely and efficient manner and stuck to his quote.

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Company Response

Thank you for the review. I did my best to make the call the same day you want it. It was late at night if I'm not mistaken around 8:30 pm and I didn't charge you extra money for the late call. If you have any question or I did not answer some of yours questions fell free to send me an e-mail at locksmithcare@gmail.com I will be happy to answer all your questions.

2/10

This store has terrible customer service: I am renovating 4 bathrooms and ordered many items and they weren't in stock - they didn't arrive when I was told they would and I had to keep calling - no one ever returned my calls and when they finally did deliver my items they forgot some. It took me forever to get ahold of someone. Four months later, I am still waiting for toilet seats (the toilets arrived after THREE months even though they told me six weeks and then didn't return my calls for the next several weeks so I could just find out the status of them). No one calls back at this store and when you ask to speak to a manager they are just indifferent. They have the best stuff and they know it and don't really care if you go there or not even if you're buying a lot because they have enough business. Their attitude was terrible - I would have been understanding about delays etc. but they didn't even call back or seem to care.

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