jim in Windsor

Our Service Man Mike #2854 did an excellent job. He called 15 minutes before he came and stated the changing of the water tank (20 yrs old) should take about one hour. He delivered as promised and was gone in just over an hour. Mike really impressed me when before he started the task of removing the tank he noticed the hook ups for the hot and cold pipes were hooked up in the reverse order, meaning that our hot water pipe was connected to the cold opening in the water tank. This resulted in 20 years of lukewarm water in our showers and baths. The irony of this situation is that the last one was also installed by Reliance. Very shoddy work on the part of the previous technician of 20 years ago. Mike deserves all the accolades he gets. He is truly deservering.. I think we should be compensated for enduring 20 years of insufficient hot water. Thank you for your attention to this testimonial. Barb Newby 519-973-5928