Reviews

8/10

Is the company still in business? I had the roof done by City a few years back and would like them to come back to replace the eavestrough and other work. Emailed Peter more than a month ago and no answer, called 2 days ago to follow up and left a vm and also emailed again. Today when I called his mailbox is full. I would hate to have to bring my business to another company as Peter did a great job on my roof but I can't wait forever for a call that may or may not happen. If the company is not in business please put a message on your website or voice mail so customers would know not to bother you any more.

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Company Response

We apologize for the late reply as our season has just started in April and We are experiencing exceptionally high volume of calls and email enquiries. We will definitely do our best to respond to all requests in the fastest possible timely manner. Thank you for your business!

10/10

We had Catherine from Aphrodite to design our front yard and she was extremely friendly and professional. She listened to what we like and don't like and incorporated in her design. The subcontractors she found were also great to work with. The front yard turned out to be an eye-catching yard in the neighbourhood and we often got complement from our neighbours. The next year we asked Catherine to design our back yard. As expected she did a fantasic job. We wanted a functional back yard for the kids while having lots of plants and flowers to please the eyes. Catherine delivered just that. We couldn't be happier with our front and back yard makeover. One thing to mention, Catherine is very good at following up on emails and outstanding items. I dealt with a lot of contractors and she's the only one I don't need to chase after time after time. We finihed our yard projects for a couple years now and we still get compliments on the design of our yards and often people would ask for Catherine's business card. I have no problem to recommend Aphrodite because you know you'll get quality services and designs from them.

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Company Response

Thank you Amy & Ken. It is wonderful to work with clients, such as yourselves, who appreciate good design and realize the value it adds to your landscape.

10/10

My neighbour who bought his basement kitchen cabinets from M.C. Kitchen gave a very good reference on this store. I dealt with Edwin who's been very helpful and professional. I shopped around quite extensively and found that their quote is extremely fair. I had a very tight budget and Edwin was able to design something that meets our requirements and budget. We're very pleased with them and are looking to buy more cabinet from M.C. for the next project. No more shopping around the second time.

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0/10

I believe this company is not in business anymore, at least no one answered the phone or showed up at work in their Scarborough location. Hand written notes from angry customers can be found on the front door asking for their money back. I'm writing this review because I'm sure the bad apples who used to work in this company are still in the industry and people should stay away from any dealings with them. I wish I've come across the negative reviews on Active Temp sooner but my electrician referred this company to me because he personally rents his tankless water heater from Active Temp. I compared products and prices of about 5 - 6 company and Active Temp was in mid-price range and the sale person (Peter) seems to be professional at the time. So I went with them. And that's when my nightmare started. (That was July 2010) 1. Peter booked a time for installation, when the technician didn't show up I called the office. Whoever answer the phone said Peter is not supposed to book appointment and said he'll call me again for another appointment. No call back, then I had to chase them with numerous phone calls to nail down an appointment date/time. 2. Technician showed up without a water heater, he thought that someone already delivered at my house. When trying to figure out what happened, the technician also was mistakenly told that I need an AC installed not a water heater. He said he's not prepared to install water heater so he left. There goes my 2nd appointment. 3. Numerous calls with the office and talked to the so-called 'manager' Paul, got the technician to come back with the water heater. The technician could barely speak English and at one point Paul had to come over to translate. ( I think they're Iranians) 4. Installation was done poorly my husband came home and called them back to fix it. Basically they ran a giant yellow gas pipe (about 10 ft) from the meter to the furnace outside the house, and whatever they did to the pipe was not up to code. They came back a few days later and said they fixed the problem. 5. Winter came and we often left with no hot water. If you stand in the cold shower to wait you might finally get some hot water but something's definitely wrong. One day I went to the furnance room and walked around the meter outside the house, not knowing what I was supposed to look for but I smelled gas. I called Enbridge right away and they send a crew in 2 hrs. 6. Enbridge crew determined there's a small leak (probably not caused by the water heater installer but the fatique on parts) but they also noticed the water heater installation was so wrong that they gave us a warning tag that we need to fix within 45 days. 7. Called Active Temp again and explained the warning tag. They knew exactly what I was talking about and said they handled that often (oh how comforting). Said they would call back but never call. Voice mails left with them and no one ever calls back. I finally decided to pay a visit at their store, just to find out all signs indicating they're no longer in business. 8. Since then, I had to find another techinican to fix the warning tag and get Enbridge off my back. But I still have to fix the problem of not getting enough hot water due to the size of the gas pipe. Active temp was supposed to use a bigger pipe but apparently whatever size they estimated wasn't getting the work done. If anyone know the names of other people who worked at Active Temp please post it so other homeowers can stay away from them if possible. From my experience they're a bunch of unprofessional clowns - from Sales, to customer services, to technicians.

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