Our washing machine broke and the company was quick to come out and diagnose the problem. We needed a new part and the company ordered it for us and was to come back in a week to install. The delivery of the part got pushed back from one week, to two, three etc. We have now been without a washing machine for two months. We purchased the extended warranty to ensure that if anything went broke we could get it fixed in a timely and efficient manner, but that has not been the case. Each time we call to check in on the part Whirlpool and Common Wealth claim they can not do anything about it and offer no alternatives. Their customer service is garbage and they are careless towards to needs and concerns of their customers. I would never recommend this company to anyone and have instead complained about them to all of my friends and family. I would also never recommend purchasing an extended warranty for Whirlpool appliances as it means nothing. This process has been frustrating and extremely inconvenient to me and my family.
- Approximate cost of services:
- $0.00