The door installed was of really high quality and the installer did a fantastic job. There was a slight scratch on the inside glass panel of the door so I called Alma up to take a look at it. Yuri from the service department evaluated the defect and immediately ordered a new glass panel for me during the holidays. Because it was during the holidays, the glass panel won't arrive till much later. He kept me posted weekly about the progress and finally scheduled a time to come and get the glass panel replaced. He stuck to the schedule and came in to do the replacement despite a crazy snow storm weather with 25cm of snow. It is truly about what a company does after the sales process that determines the level of customer service, and ALMA is a shining example of this. I will highly recommend this company to anyone looking for doors or windows.
- Company Response
It's great to read such a nice review from our customers! We are very pleased that you've had a excellent experience with our company. Customers feedback is so important to us. We truly appreciate yours.