shruti in Toronto

Hi, My name is Mohit. We had such a terrible experience with Bad Boys, we are never going to recommend this to anyone to get the furniture. They are truly unprofessional and least interested in catering the customer's issues. We are trying to get ours issues resolved since 4 months now but to no avail. There are 2 issues going on – 1. We bought a house and our old landlady sold us the dining table and sofa set and told us its still in warranty and I paid for it. She told us we can use the warranty if we come across any issues and recently we had one of the legs of dining table chair completely broken and our sofa mechanism is not working. We reached out to them in Dec 2017 and they told its still in warranty but we don’t have this piece anymore so we will have to figure out some other way. The person we dealt with was George at Burlington office. Until March we went there each week and they said we will get back tomorrow and so but no one ever got back. Then we told them we will have to file official complaint so a lady Rimpi Sharma called us from Service Dept and after looking at everything she said we don’t have anyone to pick up and don’t worry we will solve this for you and all kind of promises in March 2018. I dropped the chair at the outlet and again after enquiring for more than a month about its status today April 6th, 2018 she says that we cannot fix it because we realized it not on your name, we don’t care if that lady sold you the furniture but on our warranty card its her name so unless she only raises issue we won't look into that and if you want your chair you will have to pick yourself. We have been for 50 times to their outlet since December 2017 and today she replies back with this. What kind of game are they playing?? If this was the case why didn’t they told us in December 2017 itself and they have not provided any proof which says that. 2. We purchased some new furniture in last November 2017 when there offer of free Las Vegas Trip was going on, its been 5 months now and we have been enquiring each week when can we get that coupon as mine and my wife's both of our birthdays are gone and we planned our vacations and everything and we never got back anything. They are just fooling around, not replying mails or anything. Then after 4 months George, there branch manager asks when the Bad Boys ever gave you this offer. When we showed them the proof on the invoice then again he was like ok I will look into this. Again its more than 2 months. These people are so unprofessional and provide such a horrible service; I don’t where to approach to get our issues resolved. We have wasted so much time and energy apart from money on these people. Please someone suggest how can we get our issues fixed. - A Super Frustrated Customer