Reviews

1/10

I would not recommend Penguin basement contractors to anyone. they will never return your phone calls once you signed the contract. meanwhile they keep cashing your checks. Be aware about plumbing with these people they will decide to shut off your current plumping without asking your permission. and then they refuse to come out to fix their own caused problem. If something you don't like about the work their answer would be oh this is how we do it. just like they don't give dam about your concerns . I have about 10 major concerns in my basement but they refuse to fix them and the reason (This is how we do our work) Pot lights never worked from day one and they have yet to come out and fix them as its been over six months from completion date. Please don't sign any contracts with these people.

Approximate cost of services:
$95,000.00
3 of 3 people found this review helpful.
Was this review helpful?
Company Response

We are sorry that your experience did not live up to that of the majority of our clients. We only wish we could get all 300 plus clients a year who love us to post their positive experiences, but we understand that reviews tend to be a place where unhappy customers can share their most frustrating experiences. All we can say at this point is, Sorry.

The person with the bad attitude who gave you excuses did not belong at this company, and was let go shortly after your build in March. How we do things should be "properly" and not used as an excuse by anyone at Penguin. Trust us when we say we do care. There are a lot of upset people here when we have an unhappy customer or any kind of issue for that matter, and that is why we encourage each and every customer to use the client portal religiously, so that we can track any issues, and then who responded, and whether or not an issue was followed up on and resolved. We see that you noted the pot light issue in the portal on October 16, and we have now prioritized this bulb replacement. You should be hearing from the customer care team today.

We do hope you enjoy your basement for many years to come.

###

Further to our response above, your review has prompted our own internal review to ensure that this kind of experience will be avoided in the future. If lights were not working upon install someone should have tested and noted that, rather than you having to post about it in the portal. Again, thank you.

10/10

We are very exited our basement been completed. Great work, excellent quality construction and supplies. Claudio was awesome 10+++ for him and for his commitment and perseverance in completing our home like it was his own. He have handle all trades and crew members properly and very professionally, also all planning tasks. He kept us inform of all the Project stages and was able to catch up even with a few hick ups” no construction is ever perfect but he pulled it off. We are happy with the turnout of our basement, it looks amazing and it is what we were expecting we couldn’t ask for more. Penguin is a company who dedicated themselves to a higher standards pushing for what matters to us. Thank you Claudio and Penguin basements for an amazing, excellent job done and fulfilling every aspect of our project. This is a company we would definitely recommend to friends and families planning to finish their basement project without a doubt it will turn out with a fantastic results.

Approximate cost of services:
$82,000.00
0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you very much for taking the time to write this review. We appreciate and are very happy that you are happy. Have a wonderful day and enjoy the new space.