Reviews

10/10

We had carpet installed (not by Abraham) back in Oct 2020. One room’s installation was not done well and the carpet was beginning to fray at the door entrance. The original installer refused to come and do the quick repair. We called Abraham and he was a pleasure to deal with. He knows his “stuff”. Over the phone we described the problem and he provided a quote. We arranged a time for him to come and he arrived promptly. He did a professional job and explained everything to us. His repair is perfect. We’re so happy to have found him. See before and after photos. We would definitely call on Abraham and Multiple Choice Flooring for any future flooring needs.

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Company Response

Hi There,

Thank you for your sharing your experience with Multiple Choice Flooring.
We are glad to have another happy and satisfied customer and glad to hear of your positive experience. We pride ourselves on making sure our customers are satisfied with our service. We will be pleased to work with you again in the future.

Thanks,
Abraham

0/10

We bought carpet for our 4 bedrooms. We explained that we were doing a renovation and that we needed to proceed with 2 rooms at a time. They agreed and told us to order all rooms at once, due to dye lots, and they would have no problem keeping the second half (2 rooms) until we were ready. All we had to do was pay the full amount - carpet and installation - in advance. We did have to reschedule once the original installation. They were accommodating and they came to install the carpet in the first 2 rooms - in March 2020. We chose a carpet with a pattern and saw that the carpet didn't match in the 2 rooms (the pattern was turned a quarter turn). We spoke with the installer who, by the way, was amazing, and realized that it was the shop owner, Kam, who had given him these instructions. In addition, one of the rooms had an issue and the guy who measured had to come see for himself - he measured incorrectly (12" off). This happened the week of Covid-19 being declared a pandemic, and all stores closed. We sent emails/messages asking why the 2 rooms could not match and how can they fix it. All I got back was a phone call from Kam yelling and insulting me saying that he's been in the business 30 years and the carpet was installed perfectly. We inquired why the carpet could not match and he hung up on me. Fast forward. September 2020. We were ready to have people come into our house to finish the renovation. At this point, my wife was tired of the mess that she was willing to live with the carpet in the 2 rooms the way it was. We went to the store. Obviously, Kam was still angry that we had asked him to try and "fix" the carpet in the 2 rooms so they match, as he continued his yelling, throwing insults and telling us to "shut up" and that he's been doing it for 30 years. We were the ones who was wrong, according to him. We said that we are the clients and we should have been given the choice....given that it has a pattern that we wanted to have matching in all rooms. We left the store with a date for the last 2 rooms. Since he had all my money, I had no choice. They called the day before the installation and they told us the installer would be at our house between 11:30 am - 12:30 pm. Later the same day, they called my wife to change the time to 8:30 am. She said that we would not be ready at that time and that we could be ready for 9:30 am and they agreed. The next day, the installer came precisely at 8:30 am. I explained to him that we had the appointment for 9:30 am. It didn't seem like he knew the install time had been changed. Kam, the owner, called my wife at 9:32 am as we were going to the door to let the installers in. He was yelling and insulting her asking why we hadn't opened the door and telling her to "shut up." We tried to explain that the installer came early and he hung up. We opened the door and the installer was not there. We checked our security cameras. He left precisely at 9:30 and 4 seconds. Where did they go? We spoke with Steve. He arranged for the installer to come the next day. The installer apologized for what happened and said they had another appointment the previous day. They started installing the first room - there was a problem. The carpet was too short again! They apologized and had to put a patch/seem in the closet again. When it came to the fourth and final room, there was nothing this great installer could do. The fourth room just didn't have enough carpet...period. They called the store and told them they were way too short and they would have to order new carpet (different dye lot). We didn't want to deal with the store/Kam and the installer dealt directly with them. A week later, the installer returned and did a great job installing the carpet in the last room. This is not the kind of store or people you want to deal with. They tried to save money by ordering too little carpet and patching everything. Also, they can certainly use a lesson in manners. 9 month later: One room's carpet is fraying (see photo). They refuse to repair unless I remove the negative review. Cam is the owner and obviously doesn’t like me but I’ve done nothing wrong - all I ever expected was a decent quality carpet, professionally installed with the warranty backed up if there was ever a problem. Stay away from these guys as they’re not running a reputable and trustworthy business.

1 of 1 people found this review helpful.
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10/10

We purchased a new LG oven/range and when unpacking it we saw some of the packing styrofoam was stuck in the oven door between the glass. We called LG as the appliance is under warranty. They sent Elite Appliance Service. The technician arrived on time and new exactly what to do. He was in and out in 20 minutes. A great experience with a brand new appliance. I would definitely call upon Elite Appliance again. Reference Ticket No. RNN210322084985

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Company Response

That is great to hear we're happy that we were able to get your appliance up an running for you as quickly as possible. Thank you for choosing Elite Appliance Service.

10/10

We waited 10 months to post this review as we were waiting for a winter to pass by to see how our backyard looked. Our backyard looks AMAZING and we're the envy of the entire neighbourhood. Last May we called Dave and his team to come install artificial grass in our backyard. As we live at the bottom of a hill, we were very worried about the grading so that the water would be directed away from the house. Dave's team, lead by Jesse, dug up all the dirt/clay, trucked it away, brought in screening and limestone, patted down and graded and installed the artificial turf. All of the guys were professional and pleasant. They even dealt with my wife who was constantly watching and on top of them. We were looking forward to calling them back this year to quote on our front driveway, lawn and porch and hopefully we'll be able to finish it off this year.

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Company Response

Thank you for your kind words.
We hope that you are enjoying your swim spa and the low maintenance yard. All the best to you and the family.

Two guys