Petronella

Replaced granite counters with quartz counters. A 50% deposit was required when I signed the contract; the remaining 50% was required BEFORE demolition could commence which I reluctantly paid but felt was unacceptable. Communication was sorely lacking throughout the process. The end result is satisfactory although the damage done to my brand new dishwasher handle has never been resolved to my satisfaction. I was offered the cost of the handle and told to source and install the part myself. I declined and asked for Granite Direct to get the part and arrange to have it installed. That was more than 7 months ago and I have not heard from them since. I would not recommend them.