I purchased doors from Brock Windows and Doors. Unfortunately there were delays on production where I wasn't notified about. I received a confirmation call 1 day prior to install date and then cancelled the day of. Finally, doors were installed (a month later than quoted) and to top it off, it was 2 toned doors. The panels didn't match. I called to complain and they made the sales manager come to take a look at them where he said he would call me the next day to discuss a discount. I received no phone call. 3weeks later, the correct panels were installed where the installer gave me the price and I wrote out the cheque. Now, customer service is calling for remainder of payment. I've requested several times to speak to the customer service manager and she has yet to call me, yet emailing me of late charges. HORRIBLE CUSTOMER SERVICE. No communication within the company nor with customers. I would never recommend this company.
- Approximate cost of services:
- $10,000.00
- Company Response
Rita, thank you for reaching out to us via HomeStars to display your concerns with your recent project. We would like to apologize for any troubles you experienced throughout your project, as we always wish for every project we're given to go off without a hitch. We are glad that your project has since been completed and that the panels were replaced without an issue, and understand that the invoice was given to you with a remaining balance of $5,000.50. The cheque we received was for $3,000.00 - $2,000.50 less than the amount owing.
Please reach out to our Accounting Department to make payment at your earliest convenience.
Thank you.
905-791-2850
1-800-449-3808
Brock Doors and Windows Ltd.