Reviews

8/10

Hired them to spray our cold room as it was being converted to a walk-in pantry. Excellent up-front communication that identified work to be done and costs. Good on-site sales conversation. Easy on-line contract exchanges. Did have a scheduling issue (i.e. some confusion on the booked day of work); issue resolved quickly. On-site installers very cordial and cleaned up afterwards. Room seems to have been done well and at this time I don't have any reason to think otherwise. I would have given a higher score if not for the scheduling confusion, but they redeemed themselves by resolving it quickly. I would call them again for other work.

Was this review helpful?
Company Response

Hello Happy Customer in Richmond Hill! Thank you so much for choosing the Insta team for your pantry project and for sticking with us through the scheduling hiccup. We're thrilled at the top marks you've awarded us and of course it's our job to earn those stars so we'll use this lesson as an opportunity to nail down our scheduling process for next time! It is excellent to hear that overall you had a pleasant experience with the rest of our work and on behalf of the team, I'd like to extend a sincere thank you for your valuable feedback! I am confident that you will enjoy the results of your investment and we certainly welcome the opportunity to work with you again in the future! Until then, here's wishing you all the best! Sincerely, Crystal - Customer Care

0/10

New Aspen Ridge home in 2008 with all new windows. After 1st year, seal breaks on one window and we have condensation between both panes of glass. With some fighting through Aspen Ridge and Decora, Decora replaces the window. Fast forward to 2013 and one-by-one the windows are all resulting in broken seals and condensation inside the window panes. Decora is out of business and Aspen Ridge replies with a one liner of a new company they're dealing with (1. Not that we're covered (i.e. likely out-of-pocket expense, 2. How much do I trust a new company that Aspen recommends when the previous one ran out of dodge?). While I am disappointed in Decora, I am probably more disappointed in Aspen Ridge.

3 of 3 people found this review helpful.
Was this review helpful?
0/10

New Aspen Ridge home in 2008 with all new windows. After 1st year, seal breaks on one window and we have condensation between both panes of glass. With some fighting through Aspen Ridge and Decora, Decora replaces the window. Fast forward to 2013 and one-by-one the windows are all resulting in broken seals and condensation inside the window panes. Decora is out of business and Aspen Ridge replies with a one liner of a new company they're dealing with (1. Not that we're covered (i.e. likely out-of-pocket expense, 2. How much do I trust a new company that Aspen recommends when the previous one ran out of dodge?). While I am disappointed in Decora, I am probably more disappointed in Aspen Ridge.

1 of 1 people found this review helpful.
Was this review helpful?