Reviews

0/10

I had previously used this company (Beverly Hills Windows) many years ago, before they were bought by Nordik. Wow, what a change. Everything in the sales and pre-measuring process was fine. But then came instillation. My original installation appointment was between noon - 3pm on a Thursday. When the installer still hadn’t arrived by 2:45, I called the office and was told “he’s on his way, he’s just stuck in a bit of traffic.” No one showed up. Finally, at 4pm, I received a call from head office and was told “the installer put the windows in backwards (!!!!) at his morning job, and so had to remove them and re-install them.” I was told I could be booked for the following Thursday (one week later). I asked if I could get an earlier date, since I had been inconvenienced and it wasn’t my fault, so why should I have to wait an entire week for them to recover from their error. He told me there may be a morning appointment the next day (Friday) and he would call me back in 5 minutes. I never heard back from him. I called Friday morning to see what was happening. They said no one was coming that day (Friday) and no other date was booked for me. I explained my situation and asked for a morning appointment asap, since I didn’t want another afternoon appointment and have the same thing happen. She was able to book me in the following Tuesday. Then, on Monday afternoon, I got a call from the same person who called me the previous Thursday and told me the installer made an error, and was told the installer I had been assigned chose not to work the next morning and so he would be coming in the afternoon instead. I explained that this was not acceptable. Customers should not be inconvenienced because employees decide not to work. He then said something about me using that particular installer, as if I had specifically requested him, which I hadn’t. I explainer again that they needed to honour the commitment they had made to have someone install my windows the next morning. The installers did arrive Tuesday morning, and the installation seems to be fine (except that I had to ask the installers to wear masks when they were in the house - shouldn’t that be automatic these days?) To add to the final insult, when it was time to pay and I said I wanted to do e-transfer, I was told it had to be cheque or cash. However, the confirmation email stated quite clearly I could pay by cheque, cash, e-transfer or bank bill payment (it even gives instructions on how to set up the biller with your bank). The installer had to call the office to confirm if I could pay by e-transfer. The person on the phone grudgingly said I could pay by e-transfer “as an exception.” I explained that this shouldn’t be an exception as the email clearly said I could do so, but that wasn’t a hill I wanted to die on. So in short, I do not recommend this company at all. Their window quality might be fine, but their office staff are unprofessional and have no concept of customer service. And they aren’t even aware of their own policies, it seems.

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Company Response

Hi KevH, Thank you for sharing your experience with us. This is very disappointing and eye-opening to read, however I am confident that some good will come from your feedback and we learn from this moving forward. I'd like to discuss this further with you, at your convenience please reach out to me at staylor@nordik.com .

10/10

My old washing machine stopped working suddenly on a Saturday. Marvin came within an hour, diagnosed the issue, sourced the required part and came back the next business day to fix it. Exceptional service. He quoted the price upfront and was very professional. I highly recommend him.

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Company Response

It was really nice working with KevH, he was really helpful throughout the process of getting his washer fix. Thank you.

10/10

Had a deck that needed replacing. It wasn't that old, but it hadn't been built right the first time. Wanted to replace it with "fake wood" to reduce ongoing maintenance. Mike and his team come by promptly, evaluated the current deck, agreed we could use the existing foundations, and explained the ins-and-outs of "fake wood" (Trex composite). Decided to go with them - their quote was in-line with other contractors I spoke to. Once the material was available, they came by and had the deck built within a week (it was a small deck). Great experience. They were respectful of the surrounding plants, etc, they tidied up every evening, and when they were done, the work area was spotless and all rubbish had been hauled away. The team were professional, hard-working and very friendly and knowledgeable. They did exactly what they promised, did it well, charged what they promised it would cost, and no surprises. And Mike provided suggestions on how to design a nice privacy fence with inserts I purchased. I have no reservations recommending Mike and the team.

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10/10

I'd seen their trucks around the neighbourhood, so decided to give them a try. (I hate contractors - no offense to anyone - so if they can be in and out in a single day, I'll try them!) I'll admit I was a bit skeptical, but decided to give them a test on one room (a newly reno'd kitchen). The process was smooth from the initial quote and run-through of my needs to the day of painting, when the crew was prompt and professional. The walls are original plaster, so covered with hairline cracks and a few larger holes. They filled them all and blended them well. The painting itself was well-done, as was the clean up. The only (very minor) drawback for me is they use Sherwin Williams paint, which (I later learned) is only available in special stores, so to choose paint chips, we needed to make a special trip to an SW store. Ok, picky picky - not a big deal, but wanted to mention it. Overall, great job and they did what they promised, without cutting corners. Great value and quality of work. I'll definitely have them back for other rooms, now that they've passed my 'test.' Update (Aug 2018) - Hired them back a second time to do three rooms, including some major-fish patching on a ceiling (an old leak). Great job 'touching up' the old plastered walls, and good painting all around. House clean when they left. Gill and team did a great job - thanks!

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Company Response

Hi KevH,

Thanks so much for the awesome house painting review. Glad we could help with the kitchen painting! We really appreciate you taking the time to leave your feedback. Thanks!