Jill in Toronto

We had a problem with our rental furnace yesterday as it was short-cycling. We called Enercare first thing in the morning and were scheduled for the 11am-3pm time slot same day. The service person called at around 2:30 to let me know he would be arriving in 10mins. He sorted out the problem efficiently, followed all Covid protocols with care, and was very positive and cheery in his manner. We were hugely relieved to have heat back as it was a very cold day. In general, we find Enercare to be very responsive to customer issues and feel well looked after!

We were100% satisfied with Enercare's customer service throughout this process. Joe met with us twice to review options and help us decide which furnace would best meet our specific needs. He also responded quickly to all our follow-up email questions. We really appreciated his easy-going approach and lack of "hard sell". Our installers, Americo and Tim, were equally pleasant and incredibly efficient, completing a difficult job in just a few hours despite the challenges of our unfinished, overcrowded basement. They did a fantastic clean up aswell - not easy on a rainy, muddy day. We love our new furnace - many thanks to all!