We had 6 windows replaced on the main floor of the a bungalow. Interactions with the sales rep were good and the windows themselves seem fine, but the installation is another story. There are huge gaps between the window frame and the wall and no caulking at all. Sure enough on a cold and windy I could feel drafts coming in through the gaps. A Brock maintenance person came to look at it and agreed that the window frames were not nailed down well and that there should be caulking on the bottom and sides. Apparently the installers were just mailing it in that day. That was three weeks ago and I'm still waiting for them to schedule a date to come and fix the problem. Meanwhile winter is coming. More concerning is that if the installers were sloppy on the things that someone like myself (with no expertise in windows) could notice, whose to say they weren't as sloppy on every other part of the installation as well? So I cannot at this time recommend Brock Doors and Windows.
- Company Response
Your feedback has been sent onto our team for review. Unfortunately due to the nature of your username, we cannot identify who you are. When you do have the opportunity to see our response, please connect with our Reputation Manager, Steavi, as she would be more than happy to assist you in rectification. We would like to apologize for any troubles you've experienced, as we wish for every client to have an exceptional, unproblematic project.
Please at your earliest opportunity, connect with Steavi Potter at firstname.lastname@example.org.
All the best,
Brock Doors & Windows Ltd.