Nancy of North York

The Director of Operations met up with me this week and he so kindly apologized and empathized with me for the negative experience I had to go through with an ex-contractor with the company that didn't properly complete the job that resulted in further damage to my foundation and then to my basement over time. Once he discovered this in part through the HomeStars review, he quickly contacted me to discuss and to remedy the immediate health concerns. His crew came in the day after I called to clean and remove the potential hazards. They were very quick and diligent which expressed pride in their work. I will update with new photos at a later date......remediation is still ongoing and reconstruction will be at a later date... Thank you.

Quick Summary: The Person, Jeff, was on time, personable, courteous and knowledgeable. The Product: Quiet, Energy Efficient. We noticed our west facing large acrylic domed skylight started leaking back in November/December. In January, we contacted a few companies and sent pictures by email of what we were dealing with. Jeff from Moore Skylights was the only company to contact us and give us advice (even if we didn't go with his company). He was very personable and very knowledgeable. We felt very confident in his company and decided to replace all 3 of our skylights even though there was no interior evidence that the other two were leaking. Jeff recommended the new Velux Triple Pane skylights for our home. Due to the unpredictable weather conditions this year, he kept us updated between January and April. When we agreed on a date, he called to let us know his ETA and was prompt. He placed drop clothes where needed. Upon removing the old skylights, he showed me the old deteriorated flashing; it pretty much crumbled into bits. Turned out the other 2 skylights were just beginning to show signs of leakage but had not yet penetrated the interior side of the ceiling. He went above and beyond expectations: 1. Without charging us extra (Thank you): He informed us and took pics that we had pre-existing gaps between the skylight shaft and the attic. He sealed up the exposures that measured up to an inch that was never sealed by the original home builder. (This would explain why we had so many bugs in these rooms in the summer and why these rooms were extra cold in winter) 2. Our roof shingles 'rainbow red' had been discontinued but Jeff was able to locate some elsewhere. (Note: Old roof singles are approximately 12 yrs old and obviously have faded over the years compared to new. We expect the new shingles will fade and eventually colour match over time.) The Product: 3 Skylights ~ 46/46, 2 x 46/26 We have noticed a huge difference after replacing our skylights. Temperatures in these rooms are consistent with the rest of the house. Compared to the old acrylic dome skylights, the triple panes are a lot quieter when it rains. Noise reduction comparison of acrylic dome vs. triple pane: approx. drumming on a tables vs light static cling. Nice not to be woken up in the middle of the night due to rain drumming on the skylights. Photos courtesy of Jeff Moore. Thank you very much Jeff. We highly recommend your company.

The same day I went in labour, a large tree across the street had fallen over, split our tree in half and knocked out the electrical. Went to Homestars after getting home from the hospital and contacted a few companies and Howico Electric Inc. was the only company that returned my call. Ken and his team responded very quick. They got all permits they needed and did the repair and had them check out a few things around the house. They finished in half the time expected.

We have used Atlascare since we have owned this home for the last 4 years. They were introduced to us by my in-laws whom used them for their furnace maintenance for many years. We were scheduled between 4pm and 5pm yesterday and Randy came 4 on the dot. He changed the filter, cleaned and prepped it ready for the fall/winter season. As he finished up he noticed that our hot water tank was starting to leak and I thought was very courteous to informed us about it. It's something we would have never noticed. We also like that the company calls us to remind us about upcoming the up coming appointment; with 2 toddlers it's easy to forget. Thank you.

In April 2011, a Tenant complained of bedbugs. Called a few of the top companies up from Homestars. Waheed from Pesticon was the first and only one to reply. He responds very quickly. He came in on that weekend; confirmed the infestation and suggested the preparation process and then booked another appointment to eradicate the problem. Guaranteed 6mths bedbug free. Has been a few months already. Haven't heard back from the tenant which is a good. Called again July 2011 for another bedbug infestation in a different unit downtown; true to nature Waheed responded almost instantaneous after sending the email request. We booked an appointment 2days later and he confirmed there was NO bedbugs in this unit, just a few roaches. Sprayed for the roaches. He's quick, prompt and courteous. Thank you.