Robert

I learned about Eastporters after buying a 120” motorized screen through BestBuy Market Place. As it arrived well packaged and nearly on time, I thought I’ve found a good reseller to buy my projector. On December 2nd, I order a Benq HT3050 directly from EastPorters. It was indicated as “in stock and ready to ship”. In fact, it wasn’t. After an Email and a phone call, they finally told me that they sold 20 units but had 15 in stock and it could take a week to be re-stocked. I wrote back to them on December 26th to have news. They called me back to say they were waiting for the stock. All they offered me then, was to cancel my order or wait. I chose to give them a chance. I made them notice that the projector was always indicated as “in stock and ready to ship”. They were supposed to correct it, but it was never done. I finally received the projector 1 month after order, on January 4th. I installed it and saw that there was a problem with it. The image was very too dim (seemed to be a problem with the bulb). I called the EastPorters after sale service (January 9th)…No answer. I left a message… No callback. I open a case on their website (January 10th)…they never called or wrote to follow-up. Finally, I called Benq directly and they fixed up a replacement (no charge and both shipping fees on them). So EastPorters prices are good, but after buying for over 1500$ with them, I am totally disappointed with their after sale service.