Alison in Toronto

The packaging said I could install it myself in 10 minutes. They didn't know how hard it is to work in the tiny spaces in old, small, East End Toronto houses. I couldn't get the nuts screwed down and called New Canadian. Within an hour, Raymond arrived and mounted the appliance, stopped the seepage, and told me that it wasn't my fault. He said he'd had a difficult time using his pliers in the small area. Nice. So everything works, and I should have called a plumber before I made a total mess of the bathroom.

This was a very critical review. I can't find a way to delete it, so I've updated it. Valentin came and replaced my kitchen and bathroom taps 25 months ago. About 16 months ago, we had the lead service replaced with copper. The city's contractors allowed pebbles to get into the lines. These small rocks cracked the faucet, causing it to leak a lot. Unfortunately, Valentin was out of the country dealing with family matters when I called and emailed him, so I didn't get a response. He eventually got back to me to let me know he'd deal with it when he returned. He rearranged his work, came to the house, and installed a faucet I had bought. Without charge. He also replaced the shut off valves that didn't shut off anything. Nice guy. I wish I'd known he was out of the country dealing with a crisis.

Although it was a little tiny job, Anthony replied to my project description promptly and helpfully, suggesting a toilet he thought was going to meet our requirements. I was able to Google its reviews, and he seemed to have found the right product and was selling it to us at a price below the big box retailers. The installation was tidy, on time, and drama free. I can't say enough nice things about Anthony, A nice guy, a great job.

Mike came the next day to do an estimate. I had had the run around from a gazillion companies. He came when he said he would, found more things to do, and fixed them, too. Rebuilding the window sill was tricky: it's perfect now. And the parging looks very neat and tidy. Courteous, prompt, reliable, and clean.

But I need a duplicate receipt this year, and they seem to have disappeared. Their phone numbers are both disconnected. I am really sorry to be in this situation. I wonder if there are others?