AA in Milton

Service was done Dec. 22, 2016. The furnace was blowing cold air only. I called several companies but no one committed to coming. I called A1 Air Conditioning and they came within the hour. The technician immediately started diagnostics and pinpointed the issue. The part was ordered, he picked up the part from the Carrier depot, came back and fixed the furnace. Excellent service, the technician was very professional and knowledgeable and he explained everything to me.

The inspector commented about wrap-around deck (attached to wood-frame addition to the house) needing repairs due to visible wood rot and uneven surfaces but did NOT comment about wood frame house that may have rot or other problems. Spoke with inspector 2 years later, he admitted that he may have missed the extent of the problem (will have to replace sill plate and rim joist). Spoke with VP of engineering at CD and he said there is no recourse for us. He did not try to explain their position, he just said that he is not interested. He spent less than a minute on the phone with me and he just was not interested, he was very rude and cold. Terrible customer service. Terrible company. They don't follow or believe in their company's Vision and Mission. Stay away from this company, they have gotten too big and too arrogant.