dawson in Millbrook

Windows and front door purchased from this company and would not recommend to anyone! They do no stand by their cheaply made products when you run into issues. Front door that we paid way too much for is already peeling paint and it is less than 2 years old. We purchased a 2nd front door from a different company for at least half the cost just after purchasing this one from Ecotech and this one has no peeling paint what so ever. Obviously a manufacture defect but when we reached out to them we were told the warranty is only good for 1 year and once again they refuse to fix their defects!! The owner Mark likes to makes promises to you when he gets a bad review! he asks you to change it to a good review and promises to compensate you for your inconvenience, but then once this is done he never follows through with his promises. The service techs even talk about how bad this company is to their customers! Please steer clear of this company.. they will over charge you for cheap overpriced products!! There are much better products out there from companies who treat their customers well after the sale of their product!

I had some issues with Ecotech that has left a bad taste in my mouth but the owner Mark has called me personally and resolved all issues so that I respect. I am very happy with the windows and doors I purchased and the only reason I have not given a 5 star rating is because it will take time for my trust to come back but if you are looking for some nice products I recommend you give them a call.

Finally 2 guys from Paul's team showed up but they were instructed to only repair 2 of the windows - one with a cracked frame and the other that was very difficult to open. None of the work that was promised to be done was even looked at. I have been in touch with customer service asking why the windows that get the ice build up were not looked at and I am now getting a run around from customer service saying they have to see the report before they can give me an answer. It has been 5 weeks now and still no answer! this company is a joke!! Guess the issues will be ignored forever as this is the way they seem to treat their customers. All I can do now is pass the word on to everyone I know about Clera Windows and Paul and his team. I know you read these reviews Paul so good job in brushing off another customer!!! You win the lack of customer service award!! The only thing this company is good at is taking your money! It has now been over a week since no one showed up for our repair and we are back to the beginning where no one will respond to phone calls, emails or voice mails and no attempt has been made to reschedule our repair! It really is too bad how Paul and his team operate in such a competitive market! I guess when Paul said if the review is not removed the repair does not get done is true! This is very sad that he is allowed to hold us hostage like this all because we have spoke of our bad experience. Guess soon I will have to remove my review to have my issue resolved! Wish I had of stopped my payments until this was resolved maybe then they would understand how we are feeling right now! NEVER AGAIN WILL I EVER PURCHASE ANYTHING FROM THIS COMPANY! Well ... today was the day of the scheduled repair and of course I received a call saying no one is going to be coming today to do the repair as our parts were sent to a different area! Sad thing is I predicted they would not show up today! I can't stress enough about how disgusted I am with this company!!! Again I would like to warn anyone who is in the market for windows ...Do Not waste your time or money on this company!!!! Not sure why they could not have kept their appointment to repair the rest of the windows then come back to repair the one that required the new parts. This confirms that they just don't care about the customer!!! Paul has been in contact and a repair date has been scheduled. Finally received a response from Paul but only after writing a terrible review here. At first Paul was very understanding and willing to resolve our issue but has since refused to do anything now including even responding to my emails because I am not willing to remove my review before he does the repair! Paul's exact words were "it needs to be removed before we come out, this is how we operate - you remove the review and we will come and fix everything free of charge". Since I have refused to do anything with this review until the issue has been resolved Paul will not even respond to emails. I was not impressed with this company or product before but this has just confirmed that we completely wasted our hard earned money on a horrible product!!! I again want to stress that this company will only take your money and not provide you with a quality product or any service! YOU SHOULD BE ASHAMED OF YOURSELF CLERA WINDOWS!! THIS IS SUCH A HORRIBLE WAY TO DO BUSINESS! We had our windows replaced 3 years ago and have been very disappointed right from the time of install. The installers were very unprofessional and not caring of our home. Not long after the install we had an issue with one of our windows that were installed, the bottom corner of the frame had cracked. When we called to report this we were asked "what did you do? slam it shut?" They did end up coming back to put some silicone in the crack. We have since had another one do this but haven't bothered to call them because we can easily do what they did to repair. We have now been experiencing ice buildup on the glass as well as on the frames of all windows ( picture attached but it loaded upside down) . I have been trying to get in touch with someone but they will not respond to either my emails or phone calls! Guess we are stuck with these garbage windows that we spent our hard earned money on. My advice to anyone in the market for replacement windows would be DO NOT PURCHASE CLERA WINDOWS!!! Save your money because the ones you are trying to replace are probably much better quality.