Our front door lock malfunctioned making access to the store not possible. We ended up closing the store for the day and made a call to FC Locksmiths to help assist with this the next day. Raz came and inspected the lock and made a few attempts to remedy the situation but to no success. He then suggested to replace the entire lock but the lock being used was a specific type. Raz then went out of his way to look for this lock and eventually found it later in the day. He gave me a call back and advised he will make time at the end of the day to come back and install the new mechanism. He has proven to be a model employee for the company and I am glad we were given his services - keep in mind we had our previous request cancelled unexpectedly, but ended up being a good thing given that Raz got the call. He definitely went above the call of duty and if you ever have a chance to do business with this company and meet Raz, just know that you are in good hands!
- Approximate cost of services:
- $930.00
- Company Response
Thank you so much for taking time to write this great review! we appreciate your business very much!