Prince came at midnight and got our boiler restarted; it was a loose wire that apparently had been knocked off from work we had done earlier in the day. I had to phone several times before I talked to anyone, despite Always advertising they are available 24 hours. I was a little disappointed with that, but Prince did a great job even tho he was not familiar with boilers. There was no charge for the service.
We have a boiler system, about 20 years old. The garage heat failed, it took John quite a few trips up and down to figure out the wiring, but he got it done. We needed a couple new parts and he recommended glycol be put in the lines (as several others have) We finally did it. Happy with the outcome.
My ac was not working, a quick call to Always and a tech was here within an hour. He did a quick inspection and determined thd breaker was off. I never thought to check, especially because the unit was buzzing. I learned something today.....
I needed to have A/C serviced at the end of July. I was a bit displeased as it had just been serviced at the end of May. Ian came for the second call and had the problem fixed in fairly short order. I had to wait 5 days for service, but it was hot and I imagine things were busy. I did appreciate emails/text messages reminding me of the upcoming service. Also, the appointment happened as promised.
Hi Teresa, thank you for the feedback! We are sorry if there was a delay in your service repair, often with temperature fluctuations old equipment fails, and then the schedule gets booked up quickly. Thank you for choosing us for your repair needs and we look forward to working with you again!
Christian came quickly, within about 90 minutes, when we called. Initial leak was stopped and follow-up apt made to replace tank. Replacement was done well, old tank will be removed next week so water is not drained through the house. Great job. Thank you! Old tank just removed after some delay. Not a big deal as they had emergencies and we were away. Great service.
